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Order Tracking Service
To find out the status of an order that has been placed with us, please follow the instructions below:
Text to: 80010 |
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Text message: type in wsh then a space then your account number |
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Press send |
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If you need to find out your account number please ask your Sinclair Area Sales Manager. |
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You will get a text back in about 30 seconds with one of the following messages: |
| Message | What it means |
| Order arrived and being processed | With customer services at Sinclair |
| Order on hold. Please phone for update. | There is a problem such as the order is less than the minimum pallet quantity, wholesaler clearance hasn't been received, etc |
| Target delivery date is xx/xx/xx | The order is with transport but the wagon has not yet been arranged. |
| Due for delivery on xx/xx/xx | The wagon has been arranged. |
| Despatched from xxxxxxx at xx/xx/xx | Gives the site, date and time of despatch. |
| Sorry for the delay. Please phone for update | The load is later than the due date of delivery for some reason |
| No orders found for delivery in the next 14 days. |
The order tracking facility works for orders despatched within the past 2 days and those for delivery within the next 14 days. Any orders for delivery later than this will not appear until a fortnight before the date they are requested for. |
